shield Your Privacy Matters

Privacy Policy

Last updated: February 26, 2026 — We're committed to protecting your privacy and being transparent about how we handle your data.

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Privacy at a Glance

CartMor collects only the data necessary to provide our e-commerce platform services. We never sell your personal information to third parties. You have full control over your data, including the right to access, update, or delete it at any time.

1 Information We Collect

We collect information that you provide directly to us, as well as information generated through your use of our platform. This includes:

person Account Information
  • Full name and email address
  • Phone number
  • Business name and details
  • Password (encrypted)
store Store & Transaction Data
  • Store configuration and settings
  • Product listings and images
  • Order and payment information
  • Customer shipping addresses
devices Device & Technical Data
  • IP address and browser type
  • Device identifiers
  • Login timestamps
  • Security event logs
analytics Usage & Analytics
  • Pages visited and features used
  • Interaction patterns
  • Performance metrics
  • Error and crash reports

2 How We Use Your Information

We use the information we collect for the following purposes:

  • Provide our services: To create and maintain your account, process transactions, generate your online store, and deliver the core CartMor platform experience.
  • Improve and optimize: To understand how our platform is used, identify areas for improvement, and develop new features that serve our merchants better.
  • Security and fraud prevention: To detect, investigate, and prevent fraudulent transactions, unauthorized access, and other security incidents through device management and event monitoring.
  • Communications: To send you important service updates, security alerts, order notifications, and respond to your inquiries and support requests.
  • Legal compliance: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.

3 Data Sharing & Third Parties

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We do not sell your personal data. We will never sell, rent, or trade your personal information to third parties for their marketing purposes.

We may share your information only in the following limited circumstances:

  • Service providers: Trusted third-party services that help us operate our platform (e.g., hosting, image storage, email delivery) under strict data processing agreements.
  • Payment processors: When you process payments through your store, transaction data is shared with payment gateway providers to complete the transaction securely.
  • Legal requirements: When required by law, subpoena, court order, or when we believe disclosure is necessary to protect our rights, safety, or the safety of others.
  • Business transfers: In connection with a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction with continued privacy protections.

4 Data Security

We implement industry-standard security measures to protect your data:

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Encryption

All data encrypted in transit and at rest

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JWT Authentication

Secure token-based access management

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Device Management

Trusted devices with revocation controls

We also employ API rate limiting, brute-force protection, input sanitization, and regular security audits. While no system is 100% secure, we continuously strive to protect your data using the best available methods.

5 Cookies & Tracking

Our platform uses cookies and similar technologies to:

  • Essential cookies: Maintain your session, authenticate your identity, and provide core platform functionality. These cannot be disabled.
  • Preference cookies: Remember your settings, theme preferences, and language choices for a personalized experience.
  • Analytics cookies: Help us understand how the platform is used so we can improve performance and the user experience.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect platform functionality.

6 Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. Specifically:

  • Account data: Retained while your account is active and for a reasonable period after deletion to comply with legal obligations.
  • Transaction records: Retained for the period required by applicable financial and tax regulations.
  • Security logs: Retained for up to 12 months for security monitoring and incident investigation purposes.
  • Contact submissions: Retained until resolved and for up to 24 months for reference and service improvement.

7 Your Rights

You have the following rights regarding your personal data:

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Access

Request a copy of the data we hold about you

edit
Correction

Update or correct inaccurate information

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Deletion

Request deletion of your personal data

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Portability

Export your data in a machine-readable format

To exercise any of these rights, please contact us using the information below. We will respond to your request within 30 days.

8 Children's Privacy

CartMor is not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information promptly.

9 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes by posting a prominent notice on our platform or sending you an email notification. Your continued use of CartMor after changes become effective constitutes your acceptance of the revised policy.

10 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us:

email
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Contact Form
cartmor.com/contact